Specialist, CVC Support

Benefits

• Recession Resistant Industry
• Consistent work, with a work/life balance
• Overtime Opportunities
• Paid Holidays
• Paid Time Off
• 401(k) Plan w/ employer match contribution
• Medical / Dental / Vision plan offered
• Life Insurance - Company Paid
• Short-term / Long-term Disability Insurance - Company Paid

Overview

Location: Alpharetta, GA

Responsible for taking customer orders, ensuring shipment and returns processing and providing impeccable service. The CVC Support Specialist will collaborate with Sales, Finance, Operations and Supply team to ensure delivery of our bulk and package products originating from our regional network of plants, terminals and warehouses. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer service. This position supports a good standing in the community, sustainable operations, and adheres to and upholds all company policies, safety standards and federal / state regulations.

Roles & Responsibilities

• Accurately input both customer and replenishment orders into the order management system
• Create and maintain Pick up customers contracts
• Update and maintain customer PO numbers, ensuring billing accuracy
• Process full and partial returns, ensuring compliance with company policies.
• Monitor terminal and plant inventories
• Input manual Bills of Lading (as applicable)
• Monitor SAP interfaces to ensure the successful processing of all shipments, promptly identifying and resolving any issues that may arise.
• Assist in month-end activities to ensure accounts receivable (AR) is closed promptly and accurately. 
• Collaborate with Sales, operations, billing, credit, supply & dispatch team
• Timely assist Operation Sites in their inquiries, address credit holds and resolve issues related to orders
• Support internal and external audit request and research
• Deliver exceptional quality in all customer interactions, demonstrating comprehensive knowledge of Argos Cement's services, products, and delivery methods to effectively address customer inquiries and needs.
• Creates and maintains monthly reports as required.
• Support other assignments as required within Customer Value Center
• Adheres to all safety policies and procedures
• Works towards individual and department Key Performance Indicators (KPIs)
• Flexibility to work shifts, including weekends and holidays
• Ensure that teamwork and professionalism are integral part of all activities
• Follows the standard operating procedures for department.
• Provide strong support to the Sales Support Reps, who will be the main point of contact for verifying customer statements
• Identify areas for process improvement and recommend solutions to enhance efficiency

Ability, Skills & Knowledge

• Bachelor’s degree preferred.
• One to three years of experience in customer service, with a strong attention to detail.
• Understanding of order-to-cash processes is a plus.
• Knowledge of the building materials industry, including product knowledge, is an asset.
• Strong verbal and written communication skills to interact clearly with customers and team members; bilingual in English/Spanish is a plus.
• Flexibility to adapt to changes in procedures or priorities in a fast-paced environment.
• Demonstrated skills in problem-solving, decision-making, and multitasking.
• Maintains composure in difficult situations and demonstrates a positive customer service attitude.
• Strong time management and self-management skills, including the ability to effectively prioritize customer calls and scheduling callbacks as needed.
• Proficient in Microsoft Office Suite, especially Excel; familiarity with order management software (e.g., SAP, ERP systems) is a plus.
• Strong sense of teamwork and collaboration.

Get Hired

What to Expect During our Hiring Process

• Background Check
• Motor Vehicle Record Check
• 5-Panel Drug Screen
• Fit for Duty Baseline Physical (if applicable)
• Paid Orientation
• A great team to support you throughout your career with Summit Materials companies!

Build a Lasting Career with us. Begin Here. Go Anywhere. Apply now!

Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We'repassionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.

At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.