Representative II / Customer Service

Overview

Our Representative II / Customer Service Position supports our Dispatch and Sales Operation by providing customer service, answering phones and e-mails, supporting dispatch operation and sales team, and supporting scale house with weighing trucks and printing tickets.  This is a well-rounded and unique role between the field and office environment.  

Benefits

Benefits & Perks

• Recession Resistant Industry
• Consistent work, with a work/life balance
• Overtime Opportunities
• Paid Holidays
• Paid Time Off
• 401(k) Plan w/ employer match contribution
• Medical / Dental / Vision plan offered
• Life Insurance - Company Paid
• Short-term / Long-term Disability Insurance - Company Paid

How to Get Started

STEP ONE: Complete our online application (linked here)

STEP TWO: Be prepared to speak with one of our Recruiters, as they'll be reaching out to you soon.

STEP THREE: Keep an eye on your texts and emails, we'll use this to send you additional details, questions, and information pertaining to our hiring interview and selection process.

Get Hired

What to Expect During our Hiring Process

• Background Check
• Motor Vehicle Record Check
• 5-Panel Drug Screen
• Fit for Duty Baseline Physical (if applicable)
• Paid Orientation
• A great team to support you throughout your career with Summit Materials companies!

Roles & Responsibilities

The duties and responsibilities include, but are not limited to the following:

• Convey excellent communication and customer service skills
• Answering Phones and E-mails
• Assist with creating a Dispatch Schedule to cover daily orders
• Assist with Sales Order requests from customers
• Work with Sales Team to complete Sales Quotes

• Assist with Ticket Report process by entering, editing, and reviewing tickets
• Assist with Driver Payroll by pulling, reviewing, and entering data for approval                

• Assist Scale Operation with weighing trucks and printing tickets
• Investigate and correct errors made in day-to-day transactions
• Ability to adhere to company policies regarding daily cash handling procedures
• Keep all office paperwork organized and orderly, including all dispatch orders, sales orders, and scale tickets
• Maintain administrative procedures and internal controls in accordance with company policies and procedures
• Other duties and responsibilities as needed